About Vision Express Opticians – Manchester – Trafford Centre
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Our Address
31 Peel Ave, Trafford Park, Stretford, Manchester M17 8BL, UK
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Amazing service and staff. Their attention to detail to get the correct glasses for you was first class. The glasses I picked were too wide even though they were the more expensive frame they advised me they wouldn’t work with my prescription. They took their time to ensure you got the best fit regardless of their sale. Highly recommend vision express and will definitely be using them for my next eye test. Their payment plan option meant I could treat myself to a nice pair of sunglasses. All staff very helpful from ringing to book my appointment, to eye test , to their fitters. Thank you. ❤️
I would like to thank and acknowledge Jasmine for her excellent customer service and quality. I approached Jasmine whilst she was with another customer, she was polite and said she’d be right with me once she was free. I honestly did not intend to buy anything but to rather take a look as I had just got a new prescription from optical express. Jasmine had a very friendly manner of speaking and easily enabled me to open up about my current dilemma with optical express. She let me speak and then suggested options and advise. She was not pushy and extremely knowledgeable with the products and services. I asked for 3 spectacles to have the tags removed to try on. The range provided was so close to what I wanted that I was happy with my choice. My choice was unique and hard to find but she made it easy. Upon paying jasmine educated me on different types of lenses and was very patient with me as I took my time. Once again thank you for making me feel comfortable and valued and for the first time in a long time, I feel like I have paid a fair price for my glasses. If anyone is unsure about prices or offers please visit this store and look for Jasmine. I will revisit this review once I receive my glasses.
Experienced great customer service by Neil for my husband last week. At the visit I also chose frames but didn’t have my prescription with me so Neil kindly recommended I email my prescription and pay over the telephone. The email was sent the following day. After waiting 3 days for a call, decided to call them only to find after holding on the phone for over 8 minutes Neil wasn’t working that day. However was told he’d call me the following day. Again I received no call. So I called again today and am now waiting for him to start his shift. Let’s hope he gets the message! Hence the reason for just 3 stars.
Trafford Centre staff were amazing! Thank you very much for your professional, welcoming and seamless service. Having had a bad experience from a different Vision Express store, it was a pleasure dealing with all the staff at the Trafford Centre.
I was very impressed with the service I received,very professional and most polite staff. Will now be using vision express as they were very thorough in my eye test,left feeling assured that all had been checked. Thank you