About Vision Express Opticians – Manchester – Trafford Centre
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Our Address
31 Peel Ave, Trafford Park, Stretford, Manchester M17 8BL, UK
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Arrived 5 minutes early for my appointment. Signed in and was told to sat down. Waited 20 mins past my appointment time and then asked the front desk how far behind they were running. At this point I discovered that I’d not been signed in and was just waiting there for no reason. The optician who then did my eye test was super friendly and helpful. It just wasn’t the best customer experience due to me waiting for no reason.
I went to vision express yesterday and was greeted by a lovely lady called Alisha. She was so helpful and made me feel very welcomed in the store. She was so bubbly and friendly and is one of the nicest young lady I have met I am so happy that she is part of the vision express store. I would recommend to be served by Alisha next time you are in store I could not recommend her enough.
I went for my appointment in vision express today and was served by a lovely girl called Alisha, she was very helpful and explained everything thoroughly and was very professional. She spent a lot of time helping me pick my frame and offered me her opinion as to which style is best suited to me. I was very happy with the service and purchase and wanted to express my gratitude to the manager however I was informed to write a review online. Thank you once again Alisha :)
First of all let me just say the customer service I received during the time of glasses ordering was wonderful. The lady informed that I could get a sizeable discount with my blue light card which I didn’t know about so I was very grateful for that. However.. When I ordered my glasses, was never told how long it would take for my glasses order to be ready. But did receive a link for me to be able to track the progress. It says estimated delivery time between 5-8 December. Around that time I checked the tracking page and it says that the glasses are being made and “almost there”. The next day, refreshed the page and it has completely changed and there wasn’t even an estimated delivery time and the progress had gone one step backwards… called the branch, quick pick up and response from the lady who told me that it had previously been written on my order that it would take 2 weeks (wasn’t told about this when I ordered , and did not match the information on the tracking page).. additionally she informed that the glasses is estimated to be ready for pick up actually the week after the estimated 2 weeks!! Just frustrating….
I have always loved the customer service that vision express deliver. I was very fortunate to have Sadaf take care of me, she was very patient with me and helped me pick the right glasses and was so kind ❤️All the staff there were very friendly and welcoming and what I thought would be a daunting experience actually ended up being one of the highlights of my day. Who would have thought picking out glasses would be such a pleasant experience. 10/10 and 100% would recommend😊. Also I would like to add that the quality of glasses that vision express supply are one of the highest. All the glasses I have bought from them have been very durable and fashionable. 💕 Thank you to the vision express team at the Trafford Centre!