Our Address
Cheadle Rd, Cheadle Hulme, Cheadle SK8 1HW, UK
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What can I say, the customer service side of the business is superb. The restaurants in the hotel is great. Good food. Can't complain. The front office staff are polite and really helpful. However, housekeeping does let them down. The room is tired and lack basic cleaning. I don't know why the management is letting this fabulous investment to get run down. Housekeeping is the backbone of any hotel. Customers will spend 60 - 80% of the time in their rooms. If the rooms are not clean, then there's a big problem. My room was very dusty and not clean. Dust everywhere. Soundproofing was non existent. This hotel can do better and stand out from the rest. Significant improvement is needed with regards to the rooms or else they run the risk of becoming another version of Whetherspoons. Again, the front of staff are trying their best but housekeeping and maintenance is letting them down.
Stayed at the hotel last night last minute due to a leak at home. Car park was a nightmare and struggled to get blue badge parking. Room was set as a double not a twin and there's not phone in the room so I had to go back down to get that rectified, the lady who I spoke with was lovely. No plugs near bed, run down, tissue all over carpet, view out of the window was bin bags of rubbish. The room was so hot even with a fan and windows, bathroom wasn't clean but I was so stressed I didn't want to go down again to speak to someone Getting ready in the morning having paid for a late checkout which was £15 house keeping knock then barge in whilst we wasn't fully dressed and said why was I there ,it was noted that I had checked out. I explained I sorted a late checkout and she said well you need to come down now and pay for it, I said no I will pay when I leave. Paid and left, very stressed mum with am autistic young adult, wouldn't stay again or recommend
Noisy banging- bring ear plugs! The staff we're very friendly, the bed was really comfortable and room clean, however I was kept awake most of the night by the banging/thudding of the fire doors (people coming in and out). Even with ear plugs I could still hear it. Please invest in some soft close doors, my sleep was interrupted - not good.
Hard to get parking. Service not a priority. Bed comfortable. Room clean. Iron, dryer. Dyson heater. Bare minimum.
Disgusting. Dirty, poorly kept, unhygienic, loud, soiled sheets, radiators broken in most rooms so it’s too hot. Have to leave window open, which means I constantly hear the planes taking off. Unfortunately work keep booking here, despite my pleas Some rooms are next to what sounds like a nightclub, which keeps you up.