Our Address
Pall Mall, Manchester M2 4DL, UK
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Just a brilliant practice. After struggling with my smile for years I decided to have a brace and new crown fitted and can't thank them enough for the difference it's made in my confidence (I've only had it on a week!). James took care of the crown for me which looks MUCH more natural than the last one and honestly didn't hurt at all (I was shocked!!), and Sarah had me in stitches whilst fitting my brace. I'm a nervous patient but everyone made me feel so comfortable, the whole team here are brilliant, professional and friendly. Highly recommend.
Visited for the first time today to the Manchester branch. Felt really reassured and welcomed and was reminded about my appointment via text, email and a call the day before my appointment. Upon arrival I felt welcomed and informed of the process and filled out my medical questionnaires whilst being offered a bottle of water and a coffee. Today I had a hygienist appointment with Lauren who took care of me. Lauren explained everything to be prior to treatment and made me feel very comfortable and reassured during the time I spent with her. Overall very impressed and satisfied with everything. Highly recommend.
Exceptional from start to finish. Dr Phil put me at ease and made me put any previous 'dentist' anxiety I had historically had to bed almost from the moment I walked in, which is huge for me. He also has a health first approach before doing anything cosmetic, which was a breath of fresh air and helped me make long term decisions over short term 'vanity' ones, which is easy to fall into and may be the trap other practices take you down. The professionalism is second to none down to the finest details at The Mall. Marta is a huge credit to the practice and was very thorough with me every step of the way, as are all the staff, you can tell they love what they do and the vibe about the place is like nowhere else in the industry I have experienced. It is actually a dentist I look forward to visiting (never thought I'd be able to say that) and can't wait to be back for my next appointment for the next stages of my cosmetic treatments.
after being a patient for more than 15 years i am very sorry to say the service and quality seems to have fallen of the edge of cliff . i had a failed implant and there after stuggled to get a plan for the work needed or even a timescale . constant reminders failed to prompt them.....
Worse service ever, asked so many times to speak to a manger always saying there busy I asked for a tooth to be bonded agreed which tooth, went to my appointment and the dentist did the wrong tooth I just walked out upset I so fed up with getting poor treatment and no one ever listening A other time I had a tooth that the bonding had cracked, I had paid for the tooth to be bonded again, it was at the back The tooth had just been buffed off, I had to complaint and had to go back redone never got to speak to a manger no manager No one got any one to ring me back I went to get a tooth rebuilt and when I went to get the tooth filled. I told him I was in a lot off pain, I asked for an X-ray He filled the tooth when I got home I was in sooo much pain I had an abscess I ring up the practice and they did see me straight away it was a other dentist and he give me something for the pain, which I was grateful off I asked I think I got an abscess, I was confused if it was the tooth that had been filled or the one next too Lucky enough I know a NHS dentist and I had the tooth tuck out that the dentist had filled, I had an abscess like I thought I thought that’s what a dentist is for I rang last week talking about all the problems no one has bothered to get back to me yet again How there is sooo many good comments I don’t know I feel quite upset, as I clearly haven’t been treated well yet other people have, and asked three times for a manager to get back to me and they just say there busy If someone from this Practice is reading this could you please get back to me I also has two teeth that have chipped bonding only had one tooth done and it chipped in a week and the other one the month later Fed up with complaining and non off your staff are interested only when I have to pay Thank you