About The Edwardian Manchester, A Radisson Collection Hotel
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Our Address
Free Trade Hall, Peter St, Manchester M2 5GP, UK
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So location wise this place is perfect. Close to the city centre and easy access to station, shops etc. The rooms are spacious and well equipped and clean. However in my view for a hotel to be 5 stars it really needs the whole package, including excellent customer service and unfortunately this is where things are not great. After trying to get through to room service for 20 minutes, I tried the restaurant direct, then tried the bar. All with no success. Finally called reception and they took my order. When I checked out the printer wasn't working so no hard copy. The staff promised to email to me. After several days I chased and discovered that they hadn't charged my card for the stay. So these are not huge problems but if you are a 5 star hotel then you need to offer 5 star service and unfortunately this was missing.
We had a fantastic stay at the Edwardian Manchester! The hotel’s location is ideal, making it easy to explore the city. The facilities were excellent, and the staff truly made our experience extra special. They provided a cot for our 8-month-old and even surprised my wife with a lovely chocolate cake for her birthday, which she adore . The staff were incredibly friendly and attentive, always ready to assist with a smile. We stayed for two nights and three days, and it was a relaxing, memorable experience. Highly recommend for families or anyone looking for great service in a prime location!
Would NOT recommend. Customer service was terrible. Hotel bar was far too busy and no option as a resident to have a quiet drink as Library bar shuts early. Breakfast also too busy. Felt like I was dining with the couple on the next table as we were sitting that closely. We dined at 8:30 yet they had run out of bread for toast, bacon and fried eggs. Optional tip added to drinks in bar without giving us the ‘option’ so beware. It is a lovely hotel, great location. Unfortunately, due to its location, it was packed out with non residents in the bar on Saturday night and the only option was an early night after our meal out as there was literally nowhere to sit. Will stick to Hiltons in future.
The stay and room was lovely. The spa was too busy. I was told that bookings were to last an hour and there wouldn't be more than 25, but when I got there it was a mess. There were 30+ people there at any one time, it was like a public baths. Only 1 experience shower worked. Sauna and steamroom were packed. This was supposed to be a birthday gift for me to have a relaxing couple of days.. this was a Thursday noon. I couldn't imagine what a Friday or Saturday looked like. Very uncomfortable. I had a massage which was great and the therapist was lovely. I had the option to use the spa again in the morning, but I was completely put off, especially when they said that Friday mornings can be busy. Dreadfully stressful experience. Breakfast treated great and there were great options, service was great but it was again way too busy. The tables were cramped and I felt like I was having breakfast with strangers. A very mixed experience.
I’ve also written a review on Trip Advisor to help other travellers avoid this awful hotel!! This is NOT a 5* or even remotely luxury experience you might be suckered into booking! I repeat it is NOT a luxury experience. We have arrived towing luggage behind us from a flight to be told that the spa closed at 7.45 (??? In what world does a 5* hotel close its spa at that hour firstly)- also note there’s not a bellboy, you will have to lug your belongings in with you as if you’re at a budget hotel. We were then told that the spa was ‘fully booked’ the bulk of the morning- they couldn’t extend our checkout any further. Nor could they comp any breakfast for not being able to get into the spa. The rooms are like something out of a budget hotel from back in the 00s with a musty smell, not a drop of bottled water in the room and our toilet door wouldn’t close properly. Also note, there’s no slippers to walk around in the room either- the carpet feels shabby, icky and unclean. We would have been better off saving our money and getting a cab straight home. What a dismal comedown after coming back from holiday. Ew. Avoid if you know what proper 5* hotels are or are wanting an experience where the hotel actually cares about its guests. I’ll be writing to management to make my concerns known. Room tip: AVOID AVOID AVOID!! Book the Midland hotel instead, beautiful service and welcoming rooms with extra friendly/helpful staff