About The Edwardian Manchester, A Radisson Collection Hotel
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Our Address
Free Trade Hall, Peter St, Manchester M2 5GP, UK
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The stay and room was lovely. The spa was too busy. I was told that bookings were to last an hour and there wouldn't be more than 25, but when I got there it was a mess. There were 30+ people there at any one time, it was like a public baths. Only 1 experience shower worked. Sauna and steamroom were packed. This was supposed to be a birthday gift for me to have a relaxing couple of days.. this was a Thursday noon. I couldn't imagine what a Friday or Saturday looked like. Very uncomfortable. I had a massage which was great and the therapist was lovely. I had the option to use the spa again in the morning, but I was completely put off, especially when they said that Friday mornings can be busy. Dreadfully stressful experience. Breakfast treated great and there were great options, service was great but it was again way too busy. The tables were cramped and I felt like I was having breakfast with strangers. A very mixed experience.
Location is excellent as everything is within walking distance, but while the rooms are nice, the pillows let it down as they are way too soft. They provide two extras, but again, they are too soft. We asked for firm pillows through the concierge, and they delivered yet another soft pillow. We ended up having a rather sleepless night as we couldn't get comfortable. We complained at reception on check-out and didn't really get the response we wanted—no apology or sympathy for the bad experience. We have been there for several years, and the pillows used to be nice and thick, but they changed it and ruined it.
I’ve also written a review on Trip Advisor to help other travellers avoid this awful hotel!! This is NOT a 5* or even remotely luxury experience you might be suckered into booking! I repeat it is NOT a luxury experience. We have arrived towing luggage behind us from a flight to be told that the spa closed at 7.45 (??? In what world does a 5* hotel close its spa at that hour firstly)- also note there’s not a bellboy, you will have to lug your belongings in with you as if you’re at a budget hotel. We were then told that the spa was ‘fully booked’ the bulk of the morning- they couldn’t extend our checkout any further. Nor could they comp any breakfast for not being able to get into the spa. The rooms are like something out of a budget hotel from back in the 00s with a musty smell, not a drop of bottled water in the room and our toilet door wouldn’t close properly. Also note, there’s no slippers to walk around in the room either- the carpet feels shabby, icky and unclean. We would have been better off saving our money and getting a cab straight home. What a dismal comedown after coming back from holiday. Ew. Avoid if you know what proper 5* hotels are or are wanting an experience where the hotel actually cares about its guests. I’ll be writing to management to make my concerns known. Room tip: AVOID AVOID AVOID!! Book the Midland hotel instead, beautiful service and welcoming rooms with extra friendly/helpful staff
This was are 3 rd stay hear this year and truly loved it.. great location, warm smiling staff, fantastic room, great king size bed, all warm and cosy.. you get dressing gowns and slippers. couch to sit and relax in the room is comfortable. There’s a spa and pool but always so busy we haven’t tried it yet but plan to next visit.fabulous choice of breakfast, just shame it’s streaky bacon 🥓 we like back bacon.. we’ve just got back and the massive Christmas tree is very classy and you feel very festive.. now there’s Gary who is a star , big smile, full of information and very helpful.. he’s a credit to the hotel.great team, nothing else to say but can’t wait to go back.
From check in, to bar staff, spa staff, sleep, and check out... Was a completely flawless hotel experience. The room and bathroom was spacious and comfortable. Lovely bedding and bedroom amenities such as espresso machine was part of our experience. Speaking of the gym alone, definitely the BEST hotel gym I have ever seen. The spa was relaxing with steam room, dry sauna, hot tub, and pool. If you're in Manchester for work or pleasure... I give this property two thumbs up.