About Specsavers Opticians and Audiologists – Harpurhey
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Our Address
North City Shopping Centre, Harpurhey, Manchester, 41 M9 4DH, UK
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I visited the Harpurhey branch recently for my son and myself. My sons eye test results were contradicting to his issues, a possible explanation was given by the senior optician on duty and he was offered further testing. This helped and a prescription was found, we collected his glasses the following week. My experience was a positive one as well, I was seen by a junior optician who was very sweet and informative. I'm not a big fan of the big frames that are in style at the moment, so a member of the team helped me find smaller frames to suit my needs. Lens options and costing were explained in full before purchasing and on collection my glasses were adjusted accordingly. All together for my son and myself, I visit the store 4 times within the month of March, on every occasion I have been welcomed on entry by friendly members of the team. Each team member I have dealt with has been both warm and helpful. On waiting to be seen I observed a happy team who engaged every customer positively and professionally.
I’ve been going to this spec-savers for years never been an issue. I had an eye test today with a really lovely woman her name is Kate she’s super polite and welcoming and her knowledge is amazing she’s definitely helped me a lot. Her customer service definitely stood out would give her a 10/10 stars if I could.
Incompetent management!! I had a very disappointing experience at the Manchester Harpurhey Specsavers. My appointment was delayed without any communication, and I had to approach the store manager, Mr. Daz, to find out what was happening. His attitude was dismissive and unprofessional, offering no explanation or apology. Despite eventually being told I could be seen, I had already wasted too much time and left feeling undervalued as a customer. Extremely poor service and unacceptable behaviour from the staff, especially the manager. Would not recommend this branch!
Excellent customer service by the staff very welcoming polite and gave all the information I needed the optician was great explained everything in a way I understood would highly recommend
Mohsin the optometrist is very professional and knowledgeable. Listened to my concerns and answered all questions in a caring manner ! Overall great friendly team much better than Manchester fort specsavers !