Our Address
2nd Floor King's Court, 2-4 Exchange St, Manchester M2 7HA, UK
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I have been registered at this dental practice since 2017 and have consistently experienced exceptional service from the entire team, from receptionists to the dentists. The reception staff is consistently polite, and my dentist, Dr. Willow, is outstanding. She takes the time to listen to my concerns and provides thorough explanations before and after treatment. I hope that she remains at this practice, as it is impossible to find such a dedicated dental professional .
They seem to only be after your money! Everytime I've gone in they've tried to upsell me! They even refused part of my NHS treatment - they wouldn't do a clean and scale as they kept insisting I go to the hygienist (I've never needed the hygienist) even after I informed them I wasn't going to make an appointment. They also send emails that seem designed to scare you into making extra appointments, urgent ones that read as though you'll be in trouble if you don't get certain treatments - "your dentist needs to speak to you urgently about your treatment" type of wording. They are not interested in the standard service for NHS patients, they just want to get you in and out as quick as possible and unless you argue to get the treatments you are entitled to as a patient (2 x-rays a year, check up, and clean and polish each time) they will be very unlikely to give it to you. You're almost better off not having a dentist than going to these money grabbing scare mongerers. I'm glad I've managed to swap dentists!
My dentist Mr Saleem is a very professional, articulate, positive and extremely helpful person. He has given me a service above and beyond expectations!! I have had unfounded fears of dentistry for a while and he has been patient and sensitive. The whole practice performs with a top level of professionalism - it's why I travel into Manchester from out of the area for my appointments here. I shall continue to use this practice with reservation.
Shame, i called in to book an appointment for 10:40 (the receptionist put down all my information). When i got there the receptionist seemed to be confused and couldn't find anything, she asked me to provide her with more details and fill a health form until i get called in. 45 min passed while I was waiting, people came after me and left before me. I eventually approached the other receptionist again, pointing out the unnecessary long wait, seemed confused and got me in within 5 min. Staff was friendly and apologetic, but there is a clear lack of communication, and maybe skills in managing appointments too. I thought its just me but after reading the reviews i am surprised how common this is. And before you reply to my review; it is not a coincidence when it happens that often, it is not a misunderstanding where there was no place for a misunderstanding, and no it is not because you were "very busy" as there was 3 people waiting other than me for the majority of time i was there, until it got busy.
Went to see Pippa today and she’s absolutely amazing! I used to have the biggest fear of the dentist but I don’t even mind sitting in the chair now. She’s so nice and gentle and doesn’t make you feel like you’re being told off when you visit! If there were more dentists like Pippa there would be less people dodging the dentist! Thank you!