Our Address
10 Booth St, Manchester M2 4AW, UK
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I’m not impressed for the price at all. The location is great and the style of the rooms is nice. However, the room is long and small and had the tiniest 1 window. The staff and food is what was the biggest disappointment for me. The staff always seemed to be annoyed when we asked anything of them. The food just not great. We got the breakfast and the afternoon tea. I wouldn’t want to eat there again. I just left hungry and with less money.
I booked this hotel as a special treat for my wife’s birthday because I’d always wanted to stay here, largely because of its rooftop infinity pool. Unfortunately, the reality was very underwhelming and far from what is shown online. The hotel feels extremely outdated, with mismatched, upcycled furniture, stained carpets peeling away at the edges, and an overall sense that it hasn’t been refurbished in years. The bathrobes provided were thin, frayed, and full of holes, well past their best and in desperate need of replacing. The rooftop infinity pool, the highlight of the promotional photos online, was very disappointing. It’s far smaller than it appears online, more like the size of a large hot tub than a proper pool. Additionally, there were safety concerns, such as exposed electrical wiring near the glass door to the pool area. Considering the price of this hotel, which is marketed as 4-star luxury, the facilities and condition were well below expectations. It felt more like a dated 2-star property that desperately needs a full renovation. Another frustration was being charged for tea and coffee in the room, which is usually complimentary in most hotels. The cost wasn’t listed on the minibar price menu, so this felt unclear. At checkout, when I questioned this, the receptionist said they would “check the minibar” to confirm what I had used and release the remainder of my £100 deposit. This was unnecessary and left me feeling slightly insulted. I’m still waiting for my deposit to be refunded. The one thing they did get right was a small plate with “Happy Birthday” written on it for my wife when we arrived, which was a thoughtful touch. However, this alone couldn’t make up for the rest of the experience. To add to the list of disappointments, there were no facilities to dry swimwear at the pool, a small but noticeable oversight. Overall, the stay fell far below expectations. While the location and idea of the hotel might have potential, the outdated decor, safety concerns, and lack of attention to detail made it a disappointing experience. I would not recommend staying here until it undergoes significant refurbishment.
Spent the day at the spa. The aesthetic is gorgeous, the number of people inside is managed carefully and the therapy rooms are scrupulously clean. Such a relaxing day. Thank you to Renata who managed to sort out the booking which had got messed up somehow. She did this with grace and persistence.
I want to commend Mad’s customer service representative for being incredibly welcoming and supportive while assisting me with booking my stay and spa day. Their professionalism and kindness made the process smooth and enjoyable. Thank you for such outstanding service!
Beautiful, if compact spa. I booked a relaxation package, with 2 course lunch, 2 hours spa time and a massage treatment. The light lunch was delicious and there was a menu to choose from. It's all beautifully designed and spotlessly clean. Lockers were free to use and I really loved that the lockers had charging points inside. My only slight grumble is that the "no phone in the spa" rule was not enforced so others were in the relaxation room on their phones which is a bit distracting. The spa area had a relaxation room with heated beds, experience showers and a salt room, there is also a sauna and steam room. My massage treatment was amazing 10/10! I felt so relaxed and refreshed after my visit.