Our Address
Bridgewater House, Whitworth St, Manchester M1 6LT, UK
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Been going to this gym for years but the refurb has ruined it for me. Sure it looks nice but you're getting *significantly* less for your money as they've removed a ton of the facilities, classes and features that made it a good gym. Things that have been removed since the refurb: - all of the boxing equipment and bags - the entire fitness studio + studio equipment (and all the free classes that came with it - bye bye yoga) - the spin studio Things that have been added: - more weights - spin studio has been replaced by a glute station (for me the only actual improvement since I don't do spin) Before the refurb there was a large studio with a wide variety of popular classes included in the membership including HIIT and yoga - all this is now gone. The entire fitness studio along with all the studio equipment, sandbags, bulgarian bags, mats, etc. has been totally removed to make room for more weights and there is now barely any space to do bodyweight training, circuits or calisthenics (other than the rings) as the new "functional area" is tiny. All the boxing equipment and bags are also gone, which is devastating as it was pretty much the only reasonably priced gym left in city centre with boxing equipment. All there is now is cardio equipment and weights. There is no studio, no yoga, & no boxing. This was my favourite gym in town but I'm probably going to cancel my membership now and look for a refund and a new gym. Honestly super disappointed. Edit: Since JD has responded... As to the bags taking up "valuable space" which has now been put to "better" use, it only took up a small corner and is now replaced by a calf raise machine and a leg curl (of which there are already multiple in the gym) so, no. I appreciate that during peak times the weights were oversubscribed but I very much doubt the demand for a second calf raise machine and a (third?) leg curl crammed into an awkward corner is greater than all the people who used the bags to box. As for "indisputably better" I can't see how removing all the variety of non-weightlifting facilities, cancelling all the classes, and turning it into a dedicated weightlifting gym with a facelift is better. I can't speak as to all the other classes but the yoga was always packed and the bags were always in use and had a really nice community of people working in on them. The redesign was clearly based around a commercial decision to cut costs, pull in more students, and make it look nice to take selfies in. Not to improve the gym for its users - it is a downgrade. Based on my conversation with the PTs, clearly a lot of people feel the same way about the refurb and are cancelling their memberships as a result. I've added a picture of where the bags used to be for context.
If their response under my review says something like, “We have already reported the issue to the manager,” 🤡it just means they’ve done nothing and are simply brushing off customers with meaningless replies. It’s really disappointing. Their manager, Chloe, never reaches out to me and only shifts the blame.🤥 A few days ago, I already sent a detailed email describing the incident of my fall and all subsequent events. Since then, your representative Chloe has only replied twice. In the first email, she insisted that I must call her, but I explained that I am at work and cannot make phone calls. I also indicated that she could email me if there were any issues. In her second email, she very impatiently told me that she was transferring me to customer service. Is this really the attitude of your gym? If this manager, Chloe, doesn’t like her job, then she doesn’t have to work here. She shouldn’t be brushing off customers like this! October 26th, I tripped over a non-compliant floor fixture at JD GYM and fell hard to the ground. I wasn’t distracted at the time—just walking normally through the area, which can be confirmed by CCTV. The passageway near this area is extremely narrow, and as I stepped across, I was tripped by a fixture that protrudes roughly 4-5 cm above the floor. This led to serious abrasions on both my knees and swelling on the back of my hand. There were no warning signs nearby. Initially, I thought it was a minor injury, but the next day I found I couldn’t walk, and the large abrasions continued to ooze fluid for days. However, after reporting this, the gym repeatedly shirked responsibility, claiming their fixtures were “not an issue” and even advised me to find a lawyer if I wanted further assessment. This is an extremely irresponsible attitude. I urge all members to be extra cautious. If any other members have experienced similar incidents, please reach out to me so we can work together to protect our rights. As a manager, I got injured at your gym, and yet there hasn’t even been a single word of concern. This is truly disappointing.
Really was enjoying my experience, all it took is one rude staff to ruin it. Had my scooter parked with a chain next to the stair not affecting anything or blocking anything until a female staff told me to take it somewhere else I told her respectfully is it possible to leave it just today ? since I didn’t know, she responded rudely saying she will cut it off alleviating the conversation with an attitude and she always come into the male restroom (on multiple occasions) barging with zero respect for privacy and bad manners.
Soooooo much better since the refurb. I can see a few people complaining about the removal of classes but I think it was warranted due to its location and popularity. The gym was always packed. All the machines are now seriously impressive and hi tech. Although does anyone know if the treadmills and bikes are in km or miles? The last machines had a choice to switch but I don't see that on these machines
Loads of refurb going on atm so it looks a bit run down but a good gym overall, and sure it'll be better when the building work is finished