About Innkeeper’s Collection Stockport, Heaton Chapel
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Our Address
271 Wellington Rd N, Stockport SK4 5BP, UK
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A brilliant place to stay. We were so impressed with the food. Everything was freshly cooked, beautifully presented and served with pride. It is a long time since we have had a consistent high level of food and service We were impressed with our room. The staff that carried out the cleaning of our room and of the rest of the hotel/restaurant were a team taking pride in their work and so accommodating. So it is a big thank for making our stay so special whilst awaiting the birth of our third grandchild.
Had an excellent stay. The bedroom was very spacious with a very comfortable bed. The bathroom was great with thick towels. We enjoyed a fabulous meal in the restaurant with great service and a superb breakfast the following morning. All the staff were very lovely, helpful and friendly.
Good out of town location. Easy links by both rail and bus into Manchester. Room was smallish but had everything we needed. Some missing items (door handle and door security lock) but otherwise comfortable. Check in was easy and staff friendly and welcoming. Breakfast was OK, but for the price I've had better. Free and ample parking a plus. No lift to 2nd floor and narrow stairway so if climbing is difficult ask for 1st floor room at least
Our room had the tiniest of bathrooms, and over the years I have stayed in a lot of rooms. I wouldn’t mind but it was a Sunday night and I got the impression there were very few people staying.
Absolutely disgusted with the service I’ve received. I made a reservation for the 26/10/24. Through the Booking app I requested a cancellation and refund because a member of my family had already booked a hotel. Through the app, AFTER requesting a cancellation, I was told that the booking was non refundable and the cancellation was processed, before I even confirmed whether or not I wanted to proceed with a non-refundable cancellation. Obviously I did not want to proceed with a non-refundable cancellation. I was unaware of the non refundable policy and would not have proceeded with the cancellation if I was aware of this. I then rang the hotel to tell them I would not like to cancel and I would like to proceed with my stay. The member of the booking team I spoke with was extremely cold and lacked an ounce of empathy at my current situation. Instead of offering any kind of solution or trying to make a compromise, the person just repeated that I should have read the terms and conditions before cancelling, over and over again, like an automated chatbot. Quite frankly I feel like I’ve been robbed. Your cancelation policy is unclear and unfair policy. If you had an ounce of empathy for your customers you could have found a way to reinstate my booking, rearrange it or try to come to some sort of compromise, but I never received any of that. I have stayed at Innkeeper’s Collection Hotels in the past and I doubt after this horrible experience I will ever be staying again.