About Inglewood House Dental Practice
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Our Address
Inglewood House Dental Practice, 225 Bury New Rd, Whitefield, Manchester M45 8GW, UK
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Having searched for an Invisalign provider, I came across this practice, which impressed me with its 5-star reviews. So, I went for a consultation and decided to proceed with the treatment. During my treatment, I also decided to move from a practice that I had been a patient of for the last 35 years. I even introduced my husband to Inglewood House to have Invisalign to fill some small gaps in his teeth. Four days before he was due to start treatment, he returned from work abroad feeling unwell and was diagnosed with stage 4 lung cancer that had metastasised to his spine and brain and it was at this point we discovered the true face and lack of morality employed at Inglewood House. I cancelled his appointment, explaining why and informed the receptionist of his diagnosis to which she informed me she’d keep his Invisalign to one side until he was ready to commence treatment! I reiterated the diagnosis and said it was highly unlikely he would be well enough to have invisalign, she repeated that it’d be kept to one side for when he’s ready to commence the treatment. Given the gravitas of my husband's condition and knowing that any future treatment would be futile, the comment made me uneasy and anxious about how things were to transpire. When my husband returned home from the hospital, he contacted the practice after a meeting with the oncologist revealed he had a prognosis of around 12 months and would not be able to return to work due to multiple fractures and damage to his spine. He asked to speak to Robert Dorrington, one of the practice owners, who had issued £1,161 in lab fees for Invisalign. The receptionist advised that “Rob wouldn’t speak to a patient about something like this.” A message was passed on asking Rob to reconsider his position on the charges issued - the answer was no, he was standing by his decision. A tooth extraction was needed in order to receive bone-strengthening treatment during his chemotherapy, so the aforementioned Invisalign would not fit his mouth anyway. Robert Dorrington didn't have to charge a terminally ill patient receiving palliative care for treatment he couldn’t have; any decent human being with a moral compass would have spoken to Invisalign, claimed on their business insurance, or made a claim to recoup a trading loss with HMRC. Throughout this stressful ordeal, the receptionist, the practice manager, and the owner have shown no compassion or empathy whatsoever. My husband never received a “sorry to hear of your diagnosis; let’s see how we can help”. It was calculated and cold - “You owe the money, which must be paid”. Inglewood House is a practice owned and run by a husband and wife, both dentists, and they couldn’t help one patient in exceptional and tragic circumstances. I urge those seeking a dental practice with integrity to look elsewhere. Inglewood house owners - I hope that the day you require some leniency for a loved one doesn’t fair with the experience you have put both my husband and me through. Shame on you!
I went for my first appointment at Inglewood House today and it was brilliant from start to finish. Everyone I met from the receptionist to the Dentist were friendly, competent and put me at ease. I got great advice on the different treatments I was looking for and I’m looking forward to my next appointment!
Brilliant service by rob Helped me so much with awkward extraction brilliant in every department can not thank him enough I was in a lot of pain and he sorted it a big thank you
I have been looked after and care and respect have always been shown to me by my wonderful dentist and the practice staff. I am very happy to be a patient here.
Visited the practice for the first time, nurses and receptionist were super friendly and welcoming. Raabia the hygienist was very professional and did a lovely job- gentle yet thorough. My teeth have never looked better. The aftercare advice was really appreciated too.