About Hotel Motel One Manchester-Royal Exchange
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Our Address
11, 15 Cross St, Manchester M2 1WD, UK
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£75 for a double room. Clean, warm cozy. Slept really well. We enjoyed drinks in the bar / comfy seats. Staff v friendly and efficient. Would book again
What a fabulous hotel and service from all staff. My sister and I visited for one night to enjoy a live gig and Christmas Markets. We were served by Celeste and her colleagues Mario and also Maintenance Engineer James who were all very accommodating and professional in their manner to ensure our visit was enjoyed. Thank you also for the fantastic breakfast choices, they were delicious and a refreshing change from the usual full English breakfast. The food and beverages were extensive! Amazing experience was had by us, so thank you 😊
Good location, small room & not the best sleep. Stayed here for 2 nights, the reception staff were lovely and very helpful. The room itself was nicely decorated, but quite small for the price. There isn’t a great deal of space or storage in the room, the bathroom was also very small and wouldn’t fit 2 people unless one was in the shower. Location was lovely and central, perfect for walking to the Arndale. View out of the window was also straight into offices less than 6ft away, so curtain had to stay closed the entire time. Finally which might be slightly minor but the pillows were not great, both weird sizes and offering little support. For one night the location is great, but wouldn’t stay for anymore than that.
The location was awesome, and the staff were super helpful, getting us in three hours early! But the room was a total letdown. Two singles shoved together in what should've been an upgraded room. The pillows were seriously awful. I asked for two extra, they only brought one, and I had to put the case on myself! Even with the extra, they were terrible—mismatched and offered no support; the sleeping one was so thin it was practically a blanket. We couldn't turn the heating down either, so the room was boiling. The rooms are tiny, a real squeeze for two, and our view was just a concrete office block. The shower was okay, though.
The room was clean but lacked facilities. The TV was outdated with no apps and we couldn’t mirror our phones to the TV, so had to choose between very few channels for entertainment. The kettle was dodgy too and the lid flipped up when it was boiling which was a bit of a hazard. The bathroom was quite modern, but the shower pressure was weak. The key card provided was dirty and had a dark stain on it that resembled blood. On the other hand, staff were welcoming and the lobby was nice. Very central location too. However, we will be sticking to Premier Inn in the future which is cheaper and nicer.