About Hotel ibis Manchester Centre 96 Portland Street
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96 Portland St, Manchester M1 4GX, UK
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Every time I visit Manchester I only stay at Ibis Manchester Centre 96 Portland Street hotel. I have stayed at this hotel on numerous occasions and I have a great experience each and every time I visit. The team are super friendly and attentive, the hotel is centrally and conveniently located, the bar and lobby area is spacious and atmospheric. I definitely recommend choosing to stay at this hotel if you’re visiting Manchester and wish to stay in a centrally located quality hotel.
The front desk staff was accommodating and helped us with early check-in. The hotel is located in a very strategic location. It is walking distance to the train station and many eateries around. Chinatown is just right behind the hotel. The breakfast was provided by Novotel and it was fantastic.
We spend a couple of nights here and we really enjoyed. Very central, next to Chinatown and to the tram station in St Peter Square. Rooms are comfortable and clean. Very comfy bed and pillows (always a must).
We stayed at Ibis for a few days and were so happy with our stay. Great location, clean rooms and lovely bar/lounge area. The staff were friendly and so welcoming. Special shout out to Nate and Joao, they made a good stay even better Next time we are in Manchester, we will definitely be staying here again
tl;dr - I don't recommend this hotel due to the way we were treated, the servicing and upkeep. Expanding on this, when I arrived, the staff were uninterested in helping me check in, mumbled and tried for an upsell on breakfast, then handed me a room key without telling me my room number or giving any other information. Coming in and out, I never saw the 24x7 bar manned, outside of breakfast & early dinner time. A later experience of reception was my roommate being refused entry by the guard because he was apparently not satisfied with the answer to "What's your name and why are you here?" being their name and because they're staying here for the weekend... Seemingly two men sharing a room with different surnames was an incomprehensible occurrence. The room itself had dirty carpets, with a squeaky bed, multiple broken slats on a frame that looked handmade in 5 minutes from the cheapest wood. The Air conditioning didn't work at all. The bathroom is a sealed unit where you can hear EVERY movement, as if the vaccuum behind the shower unit is designed to amplify the bathroom. We later noted that the reason for the dirty carpets was a troupe of anemic roombas were seemingly being deployed to perform the vaccuuming, and housekeeping was seemingly underequipped or unable to clean the place properly. During our four nights housekeeping did not service the room once despite at one point us asking them to do so. At one point I asked a night porter for some coffee sachets due to lack of housekeeping and was given several decaf sachets more than a year past expiry and some non-dated milk. A final issue, and showstopper for me staying here again was the colour of the water coming out of the bathrooom taps. Considering the choice of having white 'everything' in the bathroom, the brownish water was not remotely appealing and didn't leave us feeling confident about our cleanliness in the mornings. To their praise - on the very first morning - we slept in having gone to bed late and the person doing housekeeping was understanding and helpful. She gave us fresh towels and toiletries and was without a doubt the most helpful person there. 10/10 to her, but not enough to save the rest of the experience unfortunately. Wrapping up, the hotel feels like it could be significantly better if there was just some more investment in both the building/rooms, and the people working there.