About Hotel ibis Manchester Centre 96 Portland Street
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96 Portland St, Manchester M1 4GX, UK
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Where to start? As a member of the hotel group discount scheme, I booked two nights at a different hotel, the Ibis Styles some distance up the road. My reasons for choosing that one were that it offered a direct tram link to/from the station as well as a direct bus to and from my work venue. When I arrived at 3 Portland Street, we discovered that my booking had been migrated to this one, at 96 Portland St. I am disabled. It took me the best part of thirty minutes to get to this hotel. I have previously stayed at the Premier Inn a little further along the road, working at the same place, and found transport difficult, WHICH IS WHY I BOOKED THE IBIS. The staff were great, the room was fine, but there is no kitchen for breakfast, which has to be taken in another hotel. What passes for a kitchen is advertised as a 'cocktail bar' called Chills, which is unstaffed. It is also one of those pestilential places where, if you don't do the irritating mobile phone rubbish, you can neither eat nor drink. Ordering can only be done via a smartphone app, and if you do not do banking/payment via a phone, you can't pay for anything either. I really, REALLY detest this system. Would I stay again? No food, no bar, awkward transport links: the answer is an obvious 'No'.
Food and cocktails are excellent! Dominic and Dan are lovely. Cocktail masterclass coming soon and I’m sold to it already. Thank you for letting me attempt making one, it’s definitely a lot harder than it looks. Will be booking a group class very soon.
I visited this hotel on business and I don’t have a single complaint. The staff were friendly, knowledgeable and attentive. I stayed for the week and ordered 1 drink at the bar on the first night - 3 days later I returned and Dominic (the gentleman that served me) remembered my drink. This may seem insignificant to some but as a bar manager/owner for 10 years, service like this is extremely hard to come by especially in such a busy city. He also had great knowledge of the surround area, nightlife and just made me feel really safe and welcome as a woman travelling on my own. The food was incredible. Comfortable and clean rooms. 10/10 service all round, I will definitely be booking again for my next trip to Manchester. Thank you to all staff but a massive shout out to Dominic - outstanding!
Check in was really quick because Jennifer and Fily were really nice and friendly while checking us in. Later when we ordered food to the hotel as we were in a rush to get to the concert venue and although staff wasn’t aware of it Dominic brought it up to our room as he didn’t want for it to get cold. As we were not expecting that we were pleasantly surprised. Later when we came back to the hotel and decided to grab a drink at the bar Dominic was extremely professional and creative while making sure that all of our requests were listened to.
Very nice hotel in the heart of the beautiful city of Manchester, cute and cosy, with everything you need. Rooms are small but enough space and with all the necessary facilities. Staff are great and helpful everywhere. I just want to mention Fily from the reception desk, a nice and warm young lady. Everything was above expectations and we'll be back.