About Holiday Inn Express Manchester City Centre – Arena, an IHG Hotel
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Our Address
Off Goadsby St, Swan St, Manchester M4 5JY, UK
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The rooms were too hot. We woke up with a headache every day. Even with the temp set at the lowest (16C) we were baked the whole time. The breakfast was not to my standard ,so I chose to eat pancakes the whole time which were delicious and very pleased I had plant based milk available. My daughter enjoyed her bed but for me the mattress was too soft . facilities clean. The staff, however were amazing. Very professional and polite. From the reception staff to breakfast staff. You really do have friendly, welcoming, hospitable staff who were very helpful when my daughter was ill. Fantastic location.It really was a great value holiday.
So happy we booked here for our weekend getaway to Manchester. The room was perfect for one night- clean and a decent size. The location was absolutely perfect! We were a short walk away from every spot on our list. Finally, the staff were incredibly kind and helpful- especially Adam who was super friendly and knowledgable about the area! Would highly recommend!
The hotel is in a great location, the rooms are comfortable, the bathrooms are large. I am giving a rating of 1 because after our second night, a paper bag with 10 packs of cigarettes disappeared from my room. immediately (around 22:30 in the evening on 26.02) as soon as I discovered the lack, I went down to the reception to report it, the person working there was not particularly surprised by my problem, he promised to check and the next morning before we left the hotel to let me know the result of the check. In the morning and when the room was vacated, no one did anything. My loss is not big (60 euros) but this has never happened to me anywhere in the world, at least I expected to talk to the people who entered my room to explain. I am disappointed.
Had such a lovely experience at this hotel, the staff were all lovely and went above and beyond. They provided us with safety pins as my top broke and complimentary toothbrushes and toothpaste as we forgot ours! The beds were very comfy too, would definitely recommend this hotel!
Really good hotel, well placed for the Northern Quarter and its charms. Fine pizza restaurant pretty much opposite. Very friendly and helpful staff. Great breakfast choices (granola is too sweet though). Good number of accessible rooms but why on the 7th floor? Room was great, larger than average and a good wet-floor shower room. Mattress was not good, you could feel the springs and it was a bit soft. Wish there was accessible parking here, some people left cars on the pavement but we used the APCOA one round the corner with a discount code from the hotel.