About Holiday Inn Express Manchester City Centre – Arena, an IHG Hotel
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Our Address
Off Goadsby St, Swan St, Manchester M4 5JY, UK
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The rooms were too hot. We woke up with a headache every day. Even with the temp set at the lowest (16C) we were baked the whole time. The breakfast was not to my standard ,so I chose to eat pancakes the whole time which were delicious and very pleased I had plant based milk available. My daughter enjoyed her bed but for me the mattress was too soft . facilities clean. The staff, however were amazing. Very professional and polite. From the reception staff to breakfast staff. You really do have friendly, welcoming, hospitable staff who were very helpful when my daughter was ill. Fantastic location.It really was a great value holiday.
I DON’T RECOMMEND THIS PLACE I stayed at this hotel from February 2nd to 6th 2025, and unfortunately, my experience was far from pleasant. On the penultimate evening, while packing into the suitcase, I discovered that one of my gifts from Kiko cosmetics was stolen. The bag with several cosmetic producs was placed next to my bed, and I found one of the small boxes completely empty. After searching the entire room, we couldn’t find the product, only the empty box remained. I immediately went to the reception to report the theft, and they assured me they would investigate the situation. Next morning, the manager said they would check who had cleaned our room that day and that they would contact the housekeeping manager, but unfortunaty that person was not available that day. The receptionist advised us to write an email to the hotel in order to keep in touch with them after we had left the city. Although we had written them immediately, we only got a response that they would look into the case. It happened 2 weeks ago and we haven’t heard from them again. They don’t even answer our emails anymore. How can anyone trust this hotel when there is a thief among the cleaning staff and they seem to think that guests will just forget about that this inconvenience had ever happened… Edited : Thank you, my best friend has already received a response to the email, but that doesn't change what happened and the fact that you can't leave your stuff in the room because you the staff can’t be trusted.
So happy we booked here for our weekend getaway to Manchester. The room was perfect for one night- clean and a decent size. The location was absolutely perfect! We were a short walk away from every spot on our list. Finally, the staff were incredibly kind and helpful- especially Adam who was super friendly and knowledgable about the area! Would highly recommend!
The hotel is in a great location, the rooms are comfortable, the bathrooms are large. I am giving a rating of 1 because after our second night, a paper bag with 10 packs of cigarettes disappeared from my room. immediately (around 22:30 in the evening on 26.02) as soon as I discovered the lack, I went down to the reception to report it, the person working there was not particularly surprised by my problem, he promised to check and the next morning before we left the hotel to let me know the result of the check. In the morning and when the room was vacated, no one did anything. My loss is not big (60 euros) but this has never happened to me anywhere in the world, at least I expected to talk to the people who entered my room to explain. I am disappointed.
Had such a lovely experience at this hotel, the staff were all lovely and went above and beyond. They provided us with safety pins as my top broke and complimentary toothbrushes and toothpaste as we forgot ours! The beds were very comfy too, would definitely recommend this hotel!