About Holiday Inn Express Manchester City Centre – Arena, an IHG Hotel
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Our Address
Off Goadsby St, Swan St, Manchester M4 5JY, UK
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Great location and the staff at the front desk were wonderful at helping us navigate the problems we had acquired by letting us make calls from the front desk and printing out new tickets for a Mary Poppins theatre show. The staff handling the morning buffet also did a nice job and I am very happy we decided to stay here. It is also very close and well within walking distance of most major places to see and do in Manchester including the train station.
The rooms were too hot. We woke up with a headache every day. Even with the temp set at the lowest (16C) we were baked the whole time. The breakfast was not to my standard ,so I chose to eat pancakes the whole time which were delicious and very pleased I had plant based milk available. My daughter enjoyed her bed but for me the mattress was too soft . facilities clean. The staff, however were amazing. Very professional and polite. From the reception staff to breakfast staff. You really do have friendly, welcoming, hospitable staff who were very helpful when my daughter was ill. Fantastic location.It really was a great value holiday.
The desk staff were extremely helpful going the extra mile. The hotel was not far from most amenities and sightseeing places and the city is very walkable. We enjoyed our stay and the breakfast had a number of choices that would meet most people's requirements.
Avoid this place!! It’s in the middle of nowhere. The dining area is horrendous. People are corralled in like cattle. The food is rubbish and the dining area is like school. I’ve saved the best till last. There is NO hot water at this hotel and all the water is switched off at 11am. I asked about the hot water and was told I could use their sister hotel up the street. We paid a lot to stay here which is the only reason we didn’t look for an alternative hotel on the second night. DISGRACEFUL!!!!!
So happy we booked here for our weekend getaway to Manchester. The room was perfect for one night- clean and a decent size. The location was absolutely perfect! We were a short walk away from every spot on our list. Finally, the staff were incredibly kind and helpful- especially Adam who was super friendly and knowledgable about the area! Would highly recommend!