Our Address
ASDA, Sport City, Ashton New Rd, Manchester M11 4BD, UK
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Can’t praise these staff enough also Mohammed who explained everything to me regarding my scan. The ladies are lovely . So friendly my husband and I would highly recommend going . Thank you.
Asda optician Eastland Etihad Manchester , my child’s glasses I usual go to specsaver but for the service I wanted was expensive so I went to Asda, after 3 months glasses frame was rusty inside, returned and manager said she would change and if it continues she will report to the manufacturer, new glass came after very long wait and this time it took less than 2 months rust at the same places, returned to Asda and manager became Juda, she initially refused to exchange saying she sold thousands and no one came , she had an attitude , I told her we are not anyone and every case is different, she agreed and changed ,we waited again and almost forgot that we were waiting for an appointment,we picked up glasses and the optician said the lenses were wrong sized so he retuned then to manufacturer again, today we picked up and the glasses showing double visions, this lady manager was in denial and saying she did her job correctly and there is nothing wrong with the glasses and even she is saying it is impossible to have a double vision while my child is saying this is what she sees, she kept saying that my child is lying ,she did her job correctly and because the glasses are new she will get used of it, so she said because she replaced the glasses she should take the old one and let my child wear the faulty glasses, we took the glasses home but we decided to go and pay for another place , so don’t go for cheap Asda and go for quality somewhere else and I am writing a complaint about this lady attitude, getting paid thousands of NHS funds for faulty glasses, herself she says because my child eye test was 9 months so her pupils have grown , so I asked does she need another test? She said no until July so how can she wear wrong size glasses. A complaint is in the post
Asda opticians at Eastlands, Manchester: absolutely excellent all round. My eye sight is a bit complex, and Lesley the OCT technician was simply the best as was Qasim the optometrist. He checked my eyes very fully and kept me very well informed. Totally recommend their brilliant staff
Very poor service. I wish I hadn't bought my glasses here. My glasses were faulty. Took them back and was advised it would take a week. This place not only failed to call me back on multiple occasions, they hadn't a clue what was going on. Each person I spoke with told me a different story. Excuses listed: gone to the supplier. Supplier not answering the phone. Supplier out of stock. Give it another couple of days. We'll call you back. They might be coming tomorrow. They might be in this box but we've not opened it yet. One person said they're being reglazed. When I asked what exactly that meant they said they didn't know. Eventually I got my glasses 3 weeks later! Again I asked what exactly was the delay, as the issue was the arm coming loose. I was told the glasses were reglazed as the lenses didn't fit. It would have been helpful if I was told this at the beginning. I have since logged a complaint with ASDA due to my complete dissatisfaction with their service. However, the complaints advisor who I spoke with stated I'd receive an email. I have not had an email and it's been over a week since the complaint. My advice would be to completely avoid this optician.
I booked an eye test more than a month ago and explained that I need to have one every year to keep the guarantee for the laser eye surgery I had in 2021. They told me to book in on 5th April as that's when I had my last eye test done. The appointment is tomorrow and today they informed me that they've cancelled the appointment because the optician is ill (why don't they call in locum then?). The next one they can give me is in two weeks so now I have to call around and try and find an urgent appointment. Useless.