Our Address
13 Park Cres, Rusholme, Manchester M14 5RE, UK
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Overall the stay was okay but there was no heating at night or hot water. We also found a (live) bug on the floor plus the odd stain on the sheets. Staff were very friendly and there was a cute dog but there was no wifi or TV remote. Honestly for the price, it was worth it and if you only need a place to sleep, it's a perfect distance from the Uni and a comfortable place to rest as the beds are still quite cozy.
They don’t change sheets and pillows ,bed full of brown stains , bins never been washed or clean , they don’t give towels and paper roll . Full of flies . Staff extremely rude …especially the managers . Mostly they deal with homeless people sent from the council , that’s the only reason why they are still open . I’ve seen a pregnant woman been kicked out with her one year old baby . Terrible experience that I would not absolutely raccomrnend to no one .
They don’t clean the rooms or provide toilet paper except on Mondays and wednesdays. Parking space is really small and small driveway. There is no place to sit to have breakfast, we had to sit on a box in reception. Lied about having a freezer because I gave them ice cream to freeze and gave it me back completely melted (turn out they meant fridge only) and they don’t have a toaster. They don’t provide shampoo or towels, have to pay extra. Wifi is so poor, nothing will load ever. I saw so many rats running around and even saw a cat catch one 🤢. Staff are so rude and unaccommodating.
They come into the rooms without notice, change bins and close lights and leave. Standard is very low. Pictures that are posted are not what it really looks like. All the fancy looking rooms are staff only so what is the point. Manager and staff are so rude.
The hotel's staff is kind and helpful and a lot has been renovated superficially to make an old and wracked hotel look nicer, but unfortunately the rooms are still calling for a professional fixer-upper. It's still old, wrecked and somewhat dirty. The blankets contain stains, the walls and ceilings are full of stains, dead insect bodies and cracks. The bathroom, en-suit, hasn't been cleaned properly either. There are still remnants of the privious renter. Furthermore, I found food leftovers on the wardrobe...yack!!! We left the hotel immediately. So it's definitely not recommendable. And we are still waiting for our refund for the room.