About Hotel Motel One Manchester-Royal Exchange
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Our Address
11, 15 Cross St, Manchester M2 1WD, UK
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Stayed in August 2024. Paid £120 for 1 night, and booked the option for a larger room. On check in we were given an accessible room, which was slightly more spacious, and was told it was like all the other rooms just a different layout in the bathroom. View from the room was not great, see pics. Room and bathroom was clean. Staff were friendly. We used the bar after midnight when we arrived back, which was quiet and cosy. Location was great! We used the car park suggested on the website with the discount code - it was less than a 10 minute walk away.
The hotel was pretty much right in the middle of everything. Brilliant location with a huge amount of amenities. Beds were super comfortable, and above all the staff were incredibly helpful and accommodating. Would very much recommend staying here as the prices were very reasonable.
Great location, very central next to the Arndale shopping centre, nice staff. However, very small room, bathroom was tiny, ripped 2 pairs of jeans on a sharp corner next to the bed, wall mounted TV not in line with the bed which made for a weird viewing angle, limited breakfast options and not great quality. Wouldn't let us check in until we paid upfront, usually hotels charge you on check out?! Absolutely not worth £280 for a night! We paid less for a night at Kimpton Clock Tower the night before. I wouldn't rush back.
Location is superb. Very close to Arndale center and is practically downtown Manchester. My room was much smaller than expected and the view was terrible (facing neighbouring building few meters away). I arrived early (about 8:30 AM) on my check in day and the front desk refused to even check in their system if there is room ready for check in. His line was: "the room cleaners arrive at 10:30 and we can't check with them before 1 pm which room is available". So, I left my luggage at their storage and went about my business. When I came back at 5 pm, they told me that all rooms on the front side (with a better street view) are by then gone. Generally, during my stay, I felt their staff would help only within the boundaries of what I can expect per their formal terms and conditions. Going the extra step to make a guest satisfied was not their strategy.
Staff were absolutely incredible help over the course of our stay. They were very friendly and handled our situation with care. Rooms were spotlessly clean and had a very pleasing aesthetic. Location could not have been better and was near everything we could have needed/ wanted. I would never consider any other hotel in Manchester. Really enjoyed our stay here!